Account Managers: Bangalore, Mysore, Goa

Experience:                  Min 4 Years in the Transcription field.

The Account manager is responsible for coaching and training MT’s and performs regular, random, in-depth quality reviews of each MT (all levels) and Proofreaders.  To maintain the compensation rate associated with their skill level, each MT must maintain accuracy rates of 98% or greater. Each pay period, using a Quality Worksheet, the supervisor selects a variety of report types and reviews a percentage of them for each MT.  The supervisor listens to each voice file of the selected sample reports.  The supervisor evaluates the MT’s accuracy of demographic information, medical terminology, English grammar, spelling, and adherence to account specifics for their assigned account.  Each error is assigned a point value according to severity with an emphasis on patient care.  MT’s with error rates of greater than two full points per 100 lines of text (98% accuracy) or a single patient care error, as defined on the QA worksheet, are placed in the “Hold for Quality” category and the up-load option taken off.

Type of Position:           Full Time

Compensation:             Base Salary + Production Bonus + Holiday Compensation